At Wornay, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return process. We want every customer to shop with confidence, knowing that we stand behind the quality of every product we offer.

Return Eligibility

Items may be returned if they are unused, unworn, unwashed, in their original condition, and returned with all original tags and packaging intact. For hygiene reasons, products showing signs of wear, washing, alteration, or damage caused after delivery may not be eligible for a return. Please inspect your order upon arrival and contact us immediately if you receive an incorrect or damaged item.

Return Process

To initiate a return, simply contact our customer support team with your order details. Once your request is reviewed and approved, you will receive return instructions. After the returned item is received and inspected, we will notify you regarding the approval of your refund or replacement. Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout. Depending on your payment provider or financial institution, it may take several business days for the refunded amount to appear in your account. Original shipping charges are generally non-refundable unless otherwise required by law or due to our mistake.

Our Commitment to You

At Wornay, we strive to make every shopping experience worry-free. Our goal is to provide premium-quality shapewear backed by reliable customer service and fair return policies. If you ever have questions about your order or need assistance, our dedicated support team is here to help every step of the way.